Orders and Shipping

Most wormery orders received by 10am are dispatched the same day, Monday – Thursday via Parcelforce

Worm orders are sent Mondays and Thursdays only via Royal Mail

Wormeries:- If you have supplied your email/ mobile number you will be sent tracking by Parcelforce the night before delivery and again the morning of the delivery

Worms:- If you have supplied your email/ mobile number you will be sent tracking by Royal Mail the night before delivery and again the day of the delivery

100g, 250g, 500g worms are sent in a letter box sized box and cannot be

Wormeries:- Parcelforce require a signature and will NOT leave a parcel unattended. If you are not in, Parcelforce will try to deliver to a neighbour or occasionally to a post office. If neither are available they will return the parcel to the depot and try again the following day. If you want a different date or it to be sent to a different address, please fill out the following form 

https://www.parcelforce.com/redelivery#/

Worms:- Royal Mail usually leave goods in a safe place with full GPS co-ordinates and a photograph.   100g, 250g

Unfortunately, items do get broken in the post.
If you do receive a broken product please accept delivery, and let us know as soon as possible. We can send a replacement part via Royal Mail
Please use the form on our contact page to email us.

We will often ask for a photograph of the damaged product. This is to ensure that we have the correct part, and also so we can claim from Royal Mail or Parcelforce

If your product is broken you can either request a replacement part or you can elect to have a refund. Your full (including P&P & return costs) refund will be sent within 7 working days of us receiving the item – by the same method you paid us.

Please note, that it is far easier for us to send the replacement part to you than to send the whole item back to us

Very occasionally items do go missing in the post  or get delivered to the wrong address etc,

Every claim that we make gets followed up by Parcelforce /Royal Mail who will enter your details into their database, If you claim for items that have been delivered (though you say they haven’t) to try to defraud us or Parcelforce/Royal Mail – action will be taken against you
We will replace, repair or refund any goods which have been lost or damaged in transit.

Packages will only be considered lost if they have not arrived within 15 working days of dispatch. The buyer agrees to comply with our processes which may include sending of photographs, signed statements, retention of damaged goods or packaging, the return of damaged goods and/or packaging or other evidence as we or our carriers require.

We admit it – we do make mistakes! if you have received a wrong or incomplete order, please, get in touch with us ASAP so we can rectify the mistake.

We use Parcelforce 24/48 for most of our bulky items. This is supposed to be a guaranteed service, however, occasionally they do fail to deliver within the published time slot for numerous reasons.

At Wormcity we know how frustrating it is when the goods that you have been waiting in all day fail to arrive, or an important date is missed –
We can track your product to find out where it is, but unfortunately, late delivery is entirely out of our control, and we apologise for any

Returns and Exchanges

Please Note worms are perishable. They are NOT returnable or Cancelable 

If your wormery is returned to us the cost of the worms will be deducted from your refund.

We offer a “30 Day No-Quibble Moneyback Guarantee” on all our products, If you want to return an unwanted item to us you must notify us in writing (email is fine) within 14 working days of the item being delivered.
If you are returning an unused/ unwanted item under the Consumer Protection (Distance Selling) Regulations 2000, you will be responsible for all the costs of sending the item back to us.

We are happy to refund your total payment made to us (including the P&P) but we will NOT reimburse you for the costs of returning the goods to us.

We must also receive the goods back in the condition that they were delivered, i.e. – unused
You are advised to use a method of posting that can be tracked, for example, Royal Mail tracked delivery and that you keep proof of sending.

Please note that the goods are your responsibility until they are received by us.
Depending on the items that are to be returned, we are more than happy to get our courier to collect your unwanted items, on a day that suits you. This gives you peace of mind, as the items are tracked to our door, and is often the cheapest option for heavy items. We will then deduct the cost from your refund.

Please note that if we book the courier to collect your item, and the package is unavailable when the courier calls, you will be charged a fee of £8.00 for each missed collection

Because of the nature of the business please ensure that you really want the goods, as often live animals are involved.

Please note that the Consumer Protection (Distance Selling) Regulations 2000 allow us to recover the goods ourselves and charge you for any expense we incur in the form of a deduction from your refund. The price of any missing or potentially used items will be deducted from the refund.

The same applies to any costs we subsequently incur, for example, if you under-paid Royal Mail when returning the item and they charge us then that will also be deducted from the refund

If delivery of the goods are refused or unclaimed from Parcelforce or Royal Mail they will be automatically returned to us and we will treat it as a change of mind

If your wormery is returned to us the cost of the worms will be deducted from your

It is the customer’s sole responsibility to ensure that they have given the correct postal delivery address for their order.

Wormcity is not liable for any orders that are delivered late, or that get lost in the postal system due to an incorrect address or a partial address being supplied to us by the customer.

If you are unsure of an address we recommend that you please double check with the recipient or visit www.royalmail.com to help confirm the postal address and postcode.

Should any item be returned to us because it was unable to be delivered because a full and correct postal address was not supplied by the customer wormcity will not be held liable for non-delivery.

The customer will be liable for all re-delivery or return postage expenses incurred by Wormcity due to the incorrect address being supplied by the customer.

Please send your unwanted goods to

Wormcity Ltd
128, Kingfisher Way
Ringwood
BH24 3LN

Contact us ASAP.

If the item has been dispatched we will be unable to change the address until Parcelforce has tried to deliver.

The only way to change the address will be to delay the parcel and fill in the form located on Parcelforce’s website

https://www.parcelforce.com/redelivery#/

Options are also available when you are notified via email or SMS that will allow you to

  • Deliver to a neighbour (choosing before hour delivery slot)
  • Deliver to a local post office (choosing before hour delivery slot)
  • Deliver tomorrow
  • Deliver the day after tomorrow

Yes, up to when the item is dispatched.

Privacy Policy

This privacy policy sets out how wormcity.co.uk uses and protects any information that you give us when you use this website

wormcity.co.uk is committed to ensuring that your privacy is protected and we conform to the requirements of the GDPR (General Data Protection Regulation). We will take all reasonable precautions necessary to protect personal data.

You can request details of what information we hold about you and if you would like it deleted please let us know 

Customers card details are not stored on our computers or servers and are handled only by our payment service provider, Sagepay, Paypal and Lloyds TSB Cardnet.

At wormcity.co.uk, We will not sell, distribute or lease your personal information to third parties unless needed to complete your transaction.

We collect only the minimum information required to fulfill your order

  • Name and address (s)
  • Contact information including telephone number and email address.

Your information will never be passed onto anyone else. Your information is used solely for:

Internal record keeping. This is kept on our database on our server

Contact if there is a problem with the delivery of your product

We need to give your name, address, email and telephone number to our delivery company.   Parcelforce who will use your email / telephone number to alert you about your delivery.

Your details are also passed to our payment processors – Sagepay or Paypal when you pay via credit/debit cards.

We do not hold any card information at wormcity.co.uk nor do we have access to it once you have paid. 

If you have opted into our newsletter we will periodically send promotional emails about new products, special offers or other information which we think you may find interesting, using the email address which you have provided. You can opt out of this at any time by updating your account details.

Spam – We do not send random marketing emails to personal email addresses (spam)

 

Our e-commerce also collects your IP address

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

All sensitive data is encrypted using SSL technology

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